Privacy Policy

Last Updated: July 13, 2025

Introduction

This Privacy Policy describes how Coaldale Walnuts (ABN 94 583 752 969) (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website https://coaldalewalnuts.com.au/, purchase our products, book our tours, or interact with our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

Information You Provide Directly

Account Information:

  • Name and contact details (email address, phone number, mailing address)
  • Account credentials (username and password)
  • Profile information and preferences

Purchase Information:

  • Billing and shipping addresses
  • Payment information (processed securely through our payment processors)
  • Order history and transaction details

Tour Booking Information:

  • Participant names and contact information
  • Special requirements, dietary restrictions, or accessibility needs
  • Emergency contact information
  • Age and other relevant participant details

Communication Information:

  • Messages sent through our contact forms
  • Customer service inquiries and correspondence
  • Survey responses and feedback

Information Collected Automatically

Website Usage Data:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring websites and search terms
  • Device information and operating system

Cookies and Tracking Technologies:

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage
  • Marketing cookies for personalised content (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfilment:

  • Processing and fulfilling product orders
  • Managing shipping and delivery
  • Handling returns and exchanges
  • Providing customer support

Tour Booking and Management:

  • Processing tour reservations and payments
  • Managing tour schedules and participant lists
  • Communicating important tour information and updates
  • Ensuring safety and compliance requirements

Communication and Marketing:

  • Sending order confirmations and shipping notifications
  • Providing customer support and responding to inquiries
  • Sending promotional emails and newsletters (with your consent)
  • Conducting customer satisfaction surveys

Business Operations:

  • Maintaining accurate financial records
  • Analysing website performance and user behaviour
  • Improving our products, services, and website
  • Complying with legal and regulatory requirements

Third-Party Services

We work with trusted third-party service providers to operate our business and provide you with the best possible experience:

E-commerce Platform

WooCommerce/WordPress: Our website is built on WordPress with WooCommerce, which processes your order information and manages our online store functionality.

Email Marketing

Mailchimp: We use Mailchimp to send marketing emails and newsletters. Your email address and preferences are stored in Mailchimp’s system. You can unsubscribe at any time using the links in our emails.

Accounting and Financial Management

Xero: We use Xero for accounting and financial record-keeping. Order information and customer data necessary for invoicing and financial reporting may be processed through Xero.

Shipping and Logistics

Shippit: We use Shippit to manage shipping and delivery of physical products. This includes sharing your name, address, and order details to facilitate delivery and provide tracking information.

Tour Booking Platform

FareHarbor: Our tour bookings are managed through FareHarbor, which processes reservation information, payment details, and participant data necessary for tour management and operations.

Payment Processing

PayPal: We use PayPal as one of our payment processors for secure online transactions. When you choose to pay with PayPal, your payment information is processed directly by PayPal according to their privacy policy and terms of service.

Stripe: We use Stripe to process a portion of our credit and debit card payments securely. Stripe handles payment processing and tokenisation to ensure your financial information is protected according to PCI-DSS standards.

We use secure, PCI-compliant payment processors to handle all financial transactions. We do not store complete credit card information on our servers.

Analytics and Performance

We may use website analytics tools to understand how visitors use our site and to improve our services.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure server hosting with regular security updates
  • Access controls limiting who can view personal information
  • Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law:

  • Order Information: Retained for accounting and compliance purposes (typically 7 years)
  • Tour Information: Retained for safety, insurance, and operational purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Website Analytics: Anonymised data may be retained indefinitely

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

  • Request a copy of the personal information we hold about you
  • Request data in a portable format

Correction and Updates:

  • Update or correct inaccurate personal information
  • Request completion of incomplete data

Deletion:

  • Request deletion of your personal information (subject to legal retention requirements)
  • Request removal from marketing communications

Restriction and Objection:

  • Restrict how we process your personal information
  • Object to processing for marketing purposes

Consent Withdrawal:

  • Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us using the information provided below.

Cookies Policy

Our website uses cookies to enhance your browsing experience:

Essential Cookies: Required for basic website functionality, including shopping cart and checkout processes.

Analytics Cookies: Help us understand how visitors use our website to improve performance and user experience.

Marketing Cookies: Used to deliver personalised content and advertisements (only with your consent).

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Certified transfer mechanisms

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications for significant changes
  • Updating the “Last Updated” date at the top of this policy

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Coaldale Walnuts Email: info@coaldalewalnuts.com.au Phone: 0407 563 701 Address: 321 Prossers Rd, Richmond, Tas, 7025, Australia

For data protection inquiries specifically, you may also contact our Data Protection Officer at: info@coaldalewalnuts.com.au

Regulatory Information

Business Structure: Coaldale Walnuts operates as a company under a trust structure (ABN 94 583 752 969) and is subject to Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs).

For EU Residents: This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR). Our lawful basis for processing includes contract performance, legitimate interests, and consent where applicable.

For California Residents: This policy includes disclosures required by the California Consumer Privacy Act (CCPA). California residents have additional rights as described in the “Your Rights” section above.

For Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate.

This Privacy Policy was last updated on July 13, 2025. Please review this policy periodically for any changes.

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